Refund Policy
- Eligibility: Refunds are offered for unused, unopened products returned within 14 days of delivery. Products must be in their original packaging.
- Return Process: To initiate a refund, contact DYB NIC customer service for return authorization. Return shipping costs are the responsibility of the customer.
- Damaged or Defective Items: If your order arrives damaged or defective, contact us immediately for assistance. We will provide a replacement or refund, as appropriate.
- Processing Time: Refunds will be processed within 7-10 business days of receiving the returned items. The refund will be issued to the original payment method.
- Non-Refundable Items: Certain products may not be eligible for refunds due to hygiene reasons or regulatory restrictions. These will be clearly indicated at the time of purchase.
- Refund Status: Once the refund has been processed, you will receive confirmation via email. Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.
- Contact Us: If you have any questions or concerns regarding refunds, please reach out to our customer service team at support@dybnic.com.
- By making a purchase from DYB NIC, you agree to abide by the terms of this refund policy.